Saturday, September 18, 2010

Garmin PC Map Updater Software SUCKS

I'd venture a guess that Garmin spends 99+% of its software development resources on the software that is actually on the device. I have experience with Nuvi, eTrex, and Forerunner models and most of the time, the menus, functions, and display options a Garmin GPS device seem to be reasonable and stable. But then Garmin's Windows based tools to support those GPS devices SUCK. I mean they REALLY, REALLY SUCK!! My last 3+ hour episode of utter frustration using one of Garmin's crap-ware tools was while attempting to simply update the Maps on a Nuvi automotive GPS device. I know it costs money to keep map data up to date, but the $90 I had to pay was still a bit steep for the marginal improvement in usability. Roads just don't change that significantly, that often. The map updater software required the following steps before it completed the simple simple task of checking a purchase license, matching it to the device serial number, and transferring map data onto a USB device.

1. Install a "communicator" plugin into the web browser (Firefox). Web browsers already have as their single most definitive purpose, "communicating with web servers" so it is aggravating that Garmin feels it is necessary to introduce additional software to accomplish this for "their" data.

2. Realize that for some unreported, unexplained reason, the Garmin Firefox plugin just doesn't work. No error message appeared suggesting that something was wrong. It just didn't ever "communicate" anything.

3. Install a "communicator" plugin into Microsoft Internet Explorer. IE is not the browser I normally use, so I have to remember this for any other interaction with Garmin's special IE only web site. C'mon Garmin, those days are long gone. Only the worst type of idiot-clown web sites authors still lock their content into IE only.

4. Play a guessing game with the Garmin web site to figure out where exactly they have the page where I can actually purchase the map update product I'm after. Enter credit card information to pay the excessive $90 fee. In my opinion, a GPS device that includes map data, should just include the map data updates for at least 5 years or so as part of the initial purchase price. After all, the pre-loaded map data already a bit out of date when it was first purchased, presumably because it had been sitting on a shelf in a store for a few weeks or months already.

5. Go check email for a link to another web page that contained the download link for the purchased map update data. Listen Garmin, the only reason I should need to give you an email address at all is if I want to receive a receipt or some other notification from you. Once I enter valid credit card information and purchase the maps, JUST FORWARD MY BROWSER DIRECTLY TO THE !@#$% DOWNLOAD PAGE!!!! All you accomplish by making me jump through the email link hoop is to make me even more angry when I get to the next boneheaded step.

6. Realize that after all the hassle and effort to get the communicator plugin working, it was only so I could download a map updater program that must run outside the web browser in order to transfer the map data to the Nuvi USB device. What a colossal waste of time. Please, just cut all the web browser calisthenics and let me jump straight to the download. Any web browser works just fine for that task, without any modification, extensions, plugins or anything.

7. Download and run the map updater program.

8. Watch the map updater program attempt to install Microsoft's .net framework 3.5 in spite of the fact that it was ALREADY INSTALLED on the machine.

9. Watch the .net install step fail and roll back, also without any explanation, which stops the map update process with no obvious next step. Frankly I don't know whether to thank Garmin or Microsoft for this aggravation, but since Garmin chose to require the .net framework, and their map updater program doesn't properly detect whether it is already installed, I'll still give Garmin the blame.

10. Switch to another computer (which is an option Garmin should know isn't available to a large percentage of their customers) and start basically from the beginning again.

11. Install the stupid "communicator" plugin for IE.

12. Poke around Garmin's web site to eventually find the link to download the map updater again.

13. Start the map updater. BTW, the version of the Garmin map updater initially downloaded from the site immediately downloads and installs different version. This happens transparently, but WHY? Once again, Garmin has absolutely no respect for their customer's time. Whenever I have observed other software doing this, it is usually doing something sneaky. My level of trust in Garmin's software was already very low, but this just helped push it well in to negative territory.

14. Wait approximately 1/2 hour while it installs the Microsoft .net framework (and yes it was already installed on this machine too).

15. Scream loud enough for Garmin's software staff to hear every expletive I know, no matter where in the world they happen to be because at this late stage, the map updater finally checks to see if there is even enough free disk space (which is a whopping 5GB on the System (c:) drive BTW) to complete the update process. WHY DIDN'T IT CHECK THAT SIMPLE MATTER UP FRONT. Yikes, how stupid are these people?

16. Since the only machine that would get though all the .net nonsense and run the map updater was a netbook that came pre-partitioned with a small system drive having less than 5GB free, the map updater wouldn't run without playing some space-available tricks. I suspect this is also an option that is not within the know-how limits of the majority of Garmin's customers. Garmin's map updater software offers no options to choose another drive or partition to use for temporary space so if your machine doesn't have at least 5GB free on the C: drive, just give up.

17. After several hours of frustration and false starts trying to get the map updater to run, then you have to leave it all of it running for several hours. Yes, I said SEVERAL HOURS while it downloads, unpacks, and transfers updated data to the device. Just to be sure it is able to make it through this process without making the GPS device into a brick, it would be best to have a redundant internet connection, an uninterrupted power supply, and fix Windows power management settings temporarily so that it never shuts off the hard drives or initiates system stand-by. This process takes a VERY LONG TIME. By the way, the map-updater's downloader client program consumes 100% of your internet connection's available bandwidth making everything else that needs to share the connection slow to a crawl. Garmin, this isn't just amateur network client software design, it is OBNOXIOUS and RUDE!!!

Garmin should be ashamed. How they could so totally screw up such a simple piece of software is utterly perplexing. It has been a very long time since I encountered a software utility, especially something that does nothing more complicated that transferring data from a server to a portable USB device, that was SO COMPLETELY frustrating and so poorly designed. I'm hoping that this blog post eventually costs Garmin as much in lost sales as their crap-ware map updater has cost me in aggravation. Even if it doesn't, maybe it will save someone else some of the annoying troubles getting map updates for their Garmin GPS device.

CHAPTER 2

On a second Nuvi device that I now DEEPLY regret ever having purchased, the Garmin Map Updater software forced a firmware update to the GPS device and WIPED OUT ALL MY ROUTES, ALL MY FAVORITES, and EVERY BIT OF TRACK DATA that I might have been able to capture first or restore later if there had been any indication at all that the crapware was about to wipe it all out. Someone in charge of Garmin's map updater software really needs to be put in prison. There is absolutely no excuse for this blatant disregard for Garmin's customers. I expect there must be a special place in hell for the a**hole who released this stinking pile of garbage into the lives of unsuspecting Garmin Nuvi owners throughout the world. May the responsible person rot in a pit of their own waste.

5 comments:

Ilming said...

Nice! But it could be worse...
One year later you way think it would be better, but no...
I've had the exact same experience, but on the nuvi 300 the maps or saved on a storage card. And, the map updater (probably a newer version now) don't allow you to install the maps there. It only sees the main memory of the device. So, you have to download the maps to your PC then install GarminMapInstaller that will then eventually copy the maps to your device (after indexing something for hours).
Why make it easy when it can SUCK!

noblogos said...

Lordy. This is still the situation with Garmin. Their Lifetime Update software contains literally no exception handling. If an object throws any kind of exception (e.g you don't have space on your hard drive), the program simply crashes and writes the excepted object to a log file. Then when you contact support, they request your log file so they can pore over it, see what object kicked the exception, and try to determine what went wrong. This is not even alpha software. Absolutely unbelievable.

hickory taylor said...

Just called Garmin's no service department yesterday because I have 15 of their crap units that claim to have lifetime mapping that need updated. After seeing the bar indicate 9 hours to do 1 GPS I called them to find out the right way to do multiple units because certainly one would not have to download the file each time for each of the 15 units. Yep, that is exactly what Mr. knowitall from Garmin told me. I left one updating over night and came in this morning to see a updating icon still running and the system apparently locked up. What a piece of crap method. Just had to fire it all back up. Noticed a selection to download to computer and then install. Maybe that will shorten the months that it's going to take me to get these units updated. Garmin you really, really suck.

BlaseyFamily said...

Wow...I was starting to think I was retarded or something. It turns out GARMIN is retarded and you can't update anything. I figured out how to fix this problem. Don't buy anything GARMIN.

BlaseyFamily said...

I figured out to fix the problem. Don't buy Garmin products.