Tuesday, December 5, 2023

HomeAdvisor.com Password Reset

This info is current as of Dec 5, 2023, so if you're reading this later, and that was ages ago, it's not likely to be correct still.  So, with that said...

I just had the "wonderful" experience of trying to get logged in to HomeAdvisor.com on a mobile browser after initiating an account from a desktop web browser.

Their "clever" scheme to use a temporary login link, sent to an email address, instead of a password, makes it impossible to CHANGE your password once you are logged in, because you might have NEVER SET a password.  The "Forgot Password" link just sends you the non-password login link again... which is just another trip around their endless loop.

Called customer support and described the issue, and they just hung up on me, which might be an indication of whether you'd even want to work with HomeAdvisor/Angi in the first place.

The only way I could get out of the "catch 22" they created on the HomeAdvisor.com site, was to guess that maybe all of the the accounts are wired into the same place as Angi.com.  So, if you go to Angi.com's login page:  https://www.angi.com/login , you'll find a "Forgot Password? link that still goes to another page, which asks for your email address (i.e. login id), and actually sends you a link to reset your password on angi.com.  Magically, that ALSO sets your password on HomeAdvisor.com.

Since the idiots in customer support can't be bothered to help anyone figure out the !@#$% mess they've made of the logins between HomeAdvisor.com and Angi.com, I hope this helps, at least until they fix it, or (more likely) make it into an even bigger mess.

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